Enki Biz
  • Advertising
  • Business
  • Industry
  • Management
  • Manufacture
  • Marketing
  • Services
  • Mail us
Close
Enki Biz
Close
  • Advertising
  • Business
  • Industry
  • Management
  • Manufacture
  • Marketing
  • Services
  • Mail us
Live Chats on the Increase during Pandemic
Share:
Business July 21, 2020 Jadyn Sidney

Live Chats on the Increase during Pandemic

As we have seen in many different forms of life, the pandemic and the government-imposed lockdown has changed the way that we all live our lives in a dramatic fashion. When it comes to customer service and the standards of call centres services there has been a necessity to change the way things work. Many companies have continued to offer a call centre service to its clients but with agents working from home. This has been one interesting change, with customers more likely to accept background noise etc. Another change that we have witnessed during this time is with an increase in the use of live chats when dealing with customer service issues.

During lockdown there has been a shift in attitudes and approach to customer service generally. For many companies there was an important decision to be made from day one of lockdown as to how the makeup of the company would change moving forward. For some companies there was no way they could remain open and viable, with office and workspaces closing down from one day to the next and employees furloughed. In other cases, there was a shift to home working or flexible working conditions for employees. In other cases, there was a need to customer service agents and call centre operatives to continue working in the same way but from home. This poses obvious problems and although it meant that customer service processes could continue at a time when a vast majority of the population was at home and had more time to deal with issues that required dialogue with customer service agents, it could be why we have seen an increase in live chat use during coronavirus.

There are some clear reasons as to why live chat use has increased so much during lockdown. The first is that there has been a real struggle for companies to deal with the impact of a massive increase in calls to customer service lines during lockdown. With so many people at home and with the time to make calls, some services could not cope with the demand. Those with access to good contact centre services could rely on overflow services and out of hours support, but with the right type of live chat support it meant that companies could rely on multiple channels for customers to make contact, improving communication and maintaining high standards of customer service and customer satisfaction.

It will be interesting to see whether the increase in the use of live chat bots and live chat agents on business websites will continue as we see an easing of lockdown restrictions and a return to ‘normal’ working patterns and locations for businesses across myriad sectors. We have all changed the way that we look at business and our interactions with customer service agents. For some of us, it might have felt uncomfortable to deal with customer service agents who are working at home, or to deal with long waiting times. In other cases, it is just easier, more efficient and quicker to speak to a live chat agent on a website that to go down another route.

Previous post Repairing Control Joints: Understanding the Importance of Proper Sealing and Filling
Repairing Control Joints: Understanding the Importance of Proper Sealing and Filling
Next post The Many Hats a Land Developer Wears
The Many Hats a Land Developer Wears

Related Posts

Never Say These 3 Things To An Employment Law Attorney
Share:
Business

Never Say These 3 Things To An Employment Law Attorney

September 23, 2019 Jadyn Sidney
In spite of numerous state and federal laws in place, workplace harassment and employee discrimination are real aspects. Every year, a good...
What You Can Do When You’re Short of Cash
Share:
Business

What You Can Do When You’re Short of Cash

April 1, 2021 Jadyn Sidney
Have you found yourself stuck in a bind when it’s time to pay the bills? You’re not alone, as a lot of people find themselves short...

Recent Posts

  • Exploring Digital Marketing Jobs in Thailand
    January 19, 2023
    Exploring Digital Marketing Jobs in Thailand
    Business
  • Finding A Suitable Accounting Firm For Your Company In Thailand
    August 15, 2022
    Finding A Suitable Accounting Firm For Your Company In Thailand
    Business
  • How to use fundamental research to your advantage when trading stocks in Australia
    August 10, 2022
    How to use fundamental research to your advantage when trading stocks in Australia
    Business
  • How Video Conferencing Has Changed the Business World
    July 26, 2022
    How Video Conferencing Has Changed the Business World
    Business

Recent Posts

  • Exploring Digital Marketing Jobs in Thailand
  • Finding A Suitable Accounting Firm For Your Company In Thailand
  • How to use fundamental research to your advantage when trading stocks in Australia
  • How Video Conferencing Has Changed the Business World
  • Get a Slots Bonus Before Playing: Top Tips for Players

Archives

  • January 2023
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • July 2020
  • June 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
February 2023
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728  
« Jan    

© 2022 Enki Biz. All Rights Reserved.

  • Tips for Using an Industrial Blender
    April 14, 2020
    Tips for Using an Industrial Blender
    Industry
  • 3 Reasons Why You Do Not Need an Industrial Computer
    February 20, 2019
    3 Reasons Why You Do Not Need an Industrial Computer
    Industry
  • Little and Medium Companies Make Strategic Use of IT Managed Services
    May 14, 2019
    Little and Medium Companies Make Strategic Use of IT Managed Services
    Management
  • The executives Styles and How to Make Them Work for You
    June 26, 2019
    The executives Styles and How to Make Them Work for You
    Management